Privacy Policy

1. Information We Collect

At Top Maple Leaf Studio Ltd., we minimize data collection as part of our guest-first approach to social casino gaming. When you visit our website, we automatically collect basic usage data necessary for platform operation. If you choose to contact support, we collect the email address and name provided to respond to your inquiry. We do not require account registration to play, meaning we do not store personal profiles unless explicitly created by the user.

2. How We Use Your Data

The information we collect is used strictly to provide, maintain, and improve our free social casino experience. We use technical data to ensure our games (such as Autumn Cascades and Forest Wheel) load correctly across devices. We use contact data solely to address customer service requests. We never use your data for real-money gambling profiling, as we operate entirely outside of real-money wagering.

3. Analytics and Tracking Practices

We utilize standard web analytics to understand how users interact with our platform—for instance, which games are most popular or where errors occur. This data is aggregated and anonymized wherever possible. We do not track individual users across the wider internet for targeted advertising purposes.

4. Data Security and Protection

We implement industry-standard security measures to protect any data we do collect. All connections to Top Maple Leaf are encrypted via HTTPS. We restrict access to backend systems to authorized personnel only. While no system is perfectly secure, our limited data collection profile inherently reduces risk.

5. Third-Party Service Providers

We may employ trusted third-party service providers to assist with website hosting, analytics, and customer support ticketing. These providers are bound by strict confidentiality agreements and are prohibited from using your data for their own independent purposes.

6. Data Retention Periods

We retain technical usage data only for as long as necessary to analyze performance trends, typically no longer than 12 months. Customer support correspondence is retained for a maximum of 2 years to maintain service continuity. Should we implement user accounts in the future, account data will be retained until the user requests deletion.

7. User Rights in Canada

As we are based in Toronto, Canada, we adhere to PIPEDA guidelines. You have the right to request access to the personal information we hold about you, request corrections, or request deletion. Because most users play as guests, identifying data is extremely limited. To exercise these rights, contact us using the details below.

8. Contacting the Privacy Officer

If you have any concerns about our privacy practices or wish to submit a data request, please contact our Privacy Officer at: support@topmapleleaf.ca. Please include "Privacy Inquiry" in your subject line for faster routing.